Shipping Information
Shipping Information – LUNARIÀ STONES
📩 contactlunariastones@gmail.com
At LUNARIÀ STONES, every order is packed with intention and care to offer you a magical experience from the moment you open it.
We’re happy to offer FREE shipping on all orders!
Order Processing Time
Please allow 1–3 business days for your order to be processed and shipped after it is placed.An order is considered shipped once it has been handed over to the courier. During high-volume periods or holidays, processing may take up to 7–10 business days.
Estimated Delivery Time
Delivery times depend on your shipping destination and the courier’s delivery timeline.
Please refer to estimated shipping times based on your city during checkout.
📌 During peak seasons (e.g., holidays), courier delays may occur and are beyond our control.
📌 For international orders, customs processing may extend the delivery time.
Order Modifications & Shipping Address Accuracy
It is your responsibility to ensure that the shipping address is correct at checkout.Incomplete or incorrect information may cause delays or cancellation.If we detect an issue with your address, we will reach out via email within 3 business days.If we do not receive a response, we reserve the right to cancel the order.
If you notice an error in the shipping information, please contact us within 24 hours at:
📩 contactlunariastones@gmail.com
We’ll do our best to make corrections, but after this window, we cannot guarantee changes.
Damaged Products
We pack each order with care and intention to protect it during transit.If your item arrives damaged , please notify us within 72 hours of delivery.
To report a damaged product, email us at:
📩 contactlunariastones@gmail.com with:
• A clear photo of the damaged item
• Your Order Number
Please note:
• Damaged packaging (e.g., dented box) does not qualify as a damaged product if the item inside is intact.
• We do not refund, replace, or accept returns for items damaged due to normal wear, misuse, or neglect.
Delivery Delays
We understand how important it is to receive your order on time.
However, delays beyond our control may occasionally occur, such as:
- courier or logistics issues
- extreme weather conditions
- transportation disruptions
Delays may also result from issues such as out-of-stock items, incorrect addresses, or delayed payment.
In such cases, we will notify you immediately and assist with any next steps.
LUNARIÀ STONES cannot guarantee a fixed delivery date and is not responsible for delays caused by external factors.
Lost or Stolen Packages
Once your order has been handed over to the courier, delivery responsibility lies with the shipping provider.
If your package is lost or stolen, please contact us:📩 contactlunariastones@gmail.com
We will support you in initiating a claim with the courier and tracking the case.
Lost or stolen packages are not covered by our refund policy, but we will work closely with you to find a fair solution.
In some situations, we may offer a replacement, depending on available stock and case review.
Policy Changes
LUNARIÀ STONES reserves the right to update or change this Shipping Policy at any time without prior notice.It is the customer’s responsibility to review the most recent version before placing an order.
By purchasing and continuing to use our products, you agree to this Shipping Policy, including any future updates.
If you have any questions, concerns, or need help, feel free to reach out:
📩 contactlunariastones@gmail.com